Terms of service

Terms of Service

Last Updated: August 26, 2026

OVERVIEW

Welcome to Homimals™. The terms "we", "us", and "our" refer to HOMIMALS LTD, trading as Homimals™.

Homimals operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience (the "Services"). Homimals is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully before using our website or placing an order. By accessing, browsing, or using our Services, or by purchasing products from us, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

When using our Services or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete, and that you will update such information when necessary.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

You may not transfer, sell, assign, or otherwise provide your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

Product descriptions, specifications, pricing, availability, and other information may be changed or updated at any time without notice.

We reserve the right to discontinue products, limit quantities, or restrict sales to particular persons, geographic regions, or jurisdictions where permitted by law.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the products in your cart.

All orders are subject to availability and acceptance by Homimals.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including product availability, pricing errors, suspected fraud, payment issues, shipping restrictions, or other circumstances.

Your order is considered accepted once payment has been successfully processed and we have confirmed the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected items.

Please review your order carefully before completing your purchase.

Returns and refunds are governed by our Refund Policy.

Products purchased through our website are intended for personal or household use unless otherwise agreed by us in writing.

SECTION 4 – PRICES, PAYMENTS, TAXES AND DUTIES

Product prices are displayed in the currency selected or applicable to your shopping experience.

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for a product will generally be the price displayed at the time your order is placed.

Applicable taxes, VAT, duties, import taxes, and other government charges may vary depending on the destination country, applicable laws, order value, product classification, and other factors.

Where applicable, taxes, VAT, duties, or import charges collected by Homimals may be displayed and/or included in the amount shown at checkout.

Where applicable duties or import taxes are collected at checkout, the applicable amount will be shown to you before you complete your purchase.

Where such charges are not collected at checkout, they may be payable by the customer to the relevant customs authority, carrier, or other authority upon importation or delivery.

Homimals does not control government-imposed customs duties, import taxes, VAT, or other charges and cannot guarantee the amount of any charge that may apply.

You are responsible for providing accurate billing and shipping information and for complying with applicable import requirements in your country.

Nothing in these Terms limits any tax, customs, or consumer rights that cannot legally be limited.

SECTION 5 – SHIPPING AND DELIVERY

Homimals offers shipping to selected countries and regions as described in our Shipping Policy.

Free Standard Shipping is available on eligible orders.

No standard shipping fee will be charged at checkout when your order qualifies for Free Standard Shipping.

Orders are generally processed within 1–3 business days.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery may be affected by carrier delays, customs processing, weather, public holidays, incorrect shipping information, remote destinations, or other circumstances outside our reasonable control.

For complete information regarding shipping destinations, delivery times, shipping costs, tracking, customs, duties, and delays, please review our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including our trademarks, logos, brand names, text, product descriptions, photographs, graphics, designs, videos, audio, and other materials, is owned by or licensed to Homimals and is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes only.

You may not reproduce, copy, distribute, modify, publish, sell, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

Homimals™ and related logos, names, product names, designs, and slogans are trademarks of Homimals or their respective owners.

All third-party trademarks appearing on our website remain the property of their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, services, or features as part of our Services.

These third-party services may be provided independently from Homimals and may be subject to their own terms and policies.

To the extent permitted by law, Homimals is not responsible for third-party services that we do not control.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Homimals.

We are not responsible for the content, policies, security, availability, or practices of third-party websites.

If you access third-party websites, you do so at your own risk and should review their applicable terms and privacy policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Homimals is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our website are transactions between you and HOMIMALS LTD.

Shopify is not responsible for the products sold by Homimals, the fulfillment of orders, or disputes arising directly from purchases made from Homimals, except as otherwise required by applicable law.

SECTION 10 – PRIVACY

Your use of our Services is also subject to our Privacy Policy.

By using our Services, you acknowledge that personal information may be collected, processed, and shared as necessary to operate our store, process payments, fulfill orders, provide customer support, prevent fraud, and otherwise provide our Services.

Because our store is powered by Shopify, certain information may also be processed by Shopify and its service providers in accordance with applicable privacy laws and policies.

Please review our Privacy Policy for additional information about how personal information is handled.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, ideas, or other content to Homimals ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit such Feedback and that it does not violate the rights of any third party.

We reserve the right to remove Feedback that we reasonably believe is unlawful, abusive, misleading, offensive, fraudulent, or otherwise inappropriate.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

If an order is affected by a material error, we may contact you and provide appropriate options, including cancellation and refund where applicable.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services to:

Violate any applicable law or regulation.
Commit fraud or engage in deceptive conduct.
Attempt to gain unauthorized access to our systems.
Introduce viruses, malware, or other harmful code.
Interfere with the security or operation of our website.
Collect personal information about other users without authorization.
Impersonate another person or entity.
Submit false or misleading information.
Abuse, harass, threaten, or harm our employees, customers, or other persons.
Reproduce, copy, resell, or exploit our Services without authorization.
Use automated systems or methods to access our website in a manner that violates our policies or applicable restrictions.

We reserve the right to suspend or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 14 – AGENTS AND AUTOMATED ACCESS

If you use software, automated systems, bots, agents, or other automated technologies to access or interact with our Services, you must comply with applicable laws and any technical restrictions or instructions provided by Homimals.

We may restrict or block automated access where necessary to protect our Services, customers, systems, or intellectual property.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services where permitted by law, including where you violate these Terms or engage in fraudulent, abusive, unlawful, or harmful conduct.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature should survive termination will continue to apply.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.

We do not guarantee that all information available through our Services will always be complete, accurate, or current.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Homimals and its officers, employees, contractors, service providers, affiliates, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects your statutory consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Homimals, its officers, employees, contractors, service providers, affiliates, and partners from claims, losses, liabilities, or expenses arising from your unlawful use of the Services, violation of these Terms, or violation of the rights of a third party.

This provision does not apply to the extent that such limitation is prohibited by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our other applicable policies, constitute the agreement between you and Homimals regarding your use of our Services and supersede prior agreements concerning the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Homimals may assign or transfer its rights and obligations where permitted by law.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms affects any mandatory consumer rights or protections available to you under the laws of your country or place of residence.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be posted on this page with the applicable "Last Updated" date.

Where required by law, we will provide notice of material changes.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at:

HOMIMALS LTD
Trading as: Homimals™
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: admin@homimals.com
Phone: +44 7859740164
Company Registration Number: 17292618
VAT Number: GB235460812