Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Homimals™. We are committed to providing a reliable, transparent, and convenient shipping experience for you and your pets.

Order Processing

• Orders are processed within 1–2 business days.

• Orders are not processed on weekends or public holidays.

• Once your order has been processed, it will be handed over to the shipping carrier.

• During holidays, peak seasons, or periods of high order volume, processing may take slightly longer.

Shipping Destinations & Delivery Times

We currently ship to the following countries and regions:

• United Kingdom: 5–10 business days

• United States: 5–10 business days

• Canada: 5–10 business days

• Australia: 5–10 business days

• New Zealand: 5–10 business days

• Denmark: 5–10 business days

• Finland: 5–10 business days

• France: 5–10 business days

• Germany: 5–10 business days

• Greece: 5–10 business days

• Ireland: 5–10 business days

• Italy: 5–10 business days

• Netherlands: 5–10 business days

• Norway: 5–10 business days

• Poland: 5–10 business days

• Portugal: 5–10 business days

• Spain: 5–10 business days

• Sweden: 5–10 business days

• Switzerland: 5–10 business days

• U.S. Outlying Islands: Delivery times may vary depending on the specific destination.

Estimated delivery times begin after order processing.

Therefore, the estimated total delivery time is generally 6–13 business days, including processing.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, public holidays, remote destinations, or other circumstances beyond our control.

Shipping Cost

Free Standard Shipping

Free Standard Shipping is available on eligible orders to the countries and regions listed above.

Customers will not be charged a separate standard shipping fee at checkout when the order qualifies for Free Standard Shipping.

If an alternative shipping method with an additional charge is available, the applicable cost will be clearly displayed at checkout before payment.

Duties, VAT & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, or other government charges depending on the destination country and applicable local regulations.

Homimals™ does not collect customs duties, VAT, or import taxes at checkout.

If such charges are imposed by the destination country, they are the customer's responsibility and may be payable upon importation or delivery.

These charges are separate from the product price and Free Standard Shipping.

Homimals™ does not control government-imposed duties, taxes, or fees and cannot guarantee whether or how much may be charged.

Customers should check their local import regulations before placing an order.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to appear or update in the carrier's tracking system.

Shipping Delays

Delivery may occasionally be delayed due to:

• Customs inspections or clearance

• Weather conditions

• Public holidays

• Carrier delays

• High shipping volumes

• Incorrect or incomplete shipping information

• Other circumstances beyond our control

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us within 14 days of delivery.

Please provide:

• Your order number

• Clear photos of the damaged product

• Photos of the shipping packaging

• Any other information requested by our support team

We will review the issue and determine the appropriate resolution, which may include a replacement or another available remedy.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate the package, please contact us as soon as possible.

If a package is confirmed to be lost during transit, Homimals™ will work with the carrier and our fulfillment partners to investigate the shipment.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If an order has already been shipped and the address provided was incorrect or incomplete, additional shipping costs may apply for reshipment.

Homimals™ is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Please note that changes to shipping information after an order has been placed may not always be possible once the order has entered processing or fulfillment.

Contact Us

If you have any questions regarding shipping, duties, taxes, or your order, please contact us:

Email: admin@homimals.com

We are always happy to help and will do our best to respond as quickly as possible.

Thank you for choosing Homimals™